WORKSHOPS

WEDNESDAY 3RD MARCH 2010

Workshops are optional and separately bookable (places are limited). Both workshops are facilitated by content experts and provide you with the opportunity to interact with other SAP HR & Payroll Professionals in a more intimate environment. Running from 8.30am to 3.00pm, the in-depth workshops allow you to take away answers and a plan for your organisation. The workshops will run concurrently and you may attend one workshop only.

WORKSHOP 1

Getting the Most out of Your System. Increase Efficiency and Business Effectiveness by Understanding the Capabilities in Standard SAP HR & Payroll

The objective of this workshop is to provide a view across the SAP HR/Payroll system and explain some of the less well understood components. It will also delve into some areas where there have been improvements that have not be well utilised. This will focus on the payroll solution, standard reports, base ESS/MSS and how Ad-hoc Query can be utilised.

TOPICS COVERED:

Base Time and Pay

• Capturing time using Cross Application Time Sheets (CATS) - this is one of the key input methods for time in SAP and has many options
• Time and payroll processing
• Off cycle payroll options - what works well
• Superannuation. It can be implemented in many ways and the new rules for the 2009/10 year end will be examined
• Making use of the new functionality to update your payslip design
• The terminations organiser

Leave Provisions
 

• How leave provision functionality works as standard
• Posting leave provisions options

Costing in the System
 

• Costing options - utilising the range of options for posting values to the finance module to meet requirements
• Accruals and reversals

Country Legal Change Packages 2010

Reporting
 

• What’s in standard reporting
• Utilising the ALV reporting functionality
• Making use of Ad Hoc Query reporting

ESS /MSS

ESS/MSS is a critical component of the HR system that can significantly improve productivity within an organisation together with providing significant information out to the business.

• A quick look at the most implemented ESS services
• An introduction to the use of MSS in an organisation

Plus General Tips and Tricks for Working with the SAP HR/Payroll system


Facilitated by: Roland Thompson - Manager, Presence of IT Pty Ltd and Presence of IT Team Members

WORKSHOP 2

Best Practices and Princples For Building World-Class SAP Training and Support Organisations

Research proves that a critical yet often overlooked and underestimated component of every SAP project plan is training and support for your end users. Project Managers as well as those assigned the tasks of leading SAP training and support are frequently unfamiliar with what goes into building a detailed training and support strategy, which must then be incorporated into your overall SAP project plan, timeline and budget.

Separate-yet related, back-to-back half-day sessions will examine in detail the critical questions that must be answered for you to build a strong training and support program that fits YOUR implementation and is sustainable after go-live. Each session is a facilitated dialogue among the facilitator and participants where we will examine options for providing effective training and support, as well as the benefits and risks of each option, enabling you to make program choices that are best suited for your organisation.

The morning session will focus on end user training. We will:

• Examine the primary components of a comprehensive training plan
• Examine the skills required for an effective training coordinator
• Examine the different types of training delivery options, including online, classroom (instructor-led) and one-on-one, discussing the factors to consider when making your training decisions
• Discuss the important, integrated relationship of training with documentation and support
• Examine actual training strategies in detail, to gain an understanding of how to estimate resources, costs and timelines
• Explore the differences in how training should be designed for a first-time go-live vs. refresher and new employee training
• Identify the factors to include in your post-go-live (maintenance) strategy to ensure that training is up-to-date
• Identify the various tasks, roles, responsibilities, skills and competencies necessary to develop and deliver quality training
• Examine training development and delivery options, including in-house and outsourced, and the related benefits and challenges of each option
• Identify ways to measure training effectiveness as part of a continuous improvement effort

The afternoon session will focus on end user support. We will:

• Examine a 3-tiered end user support model that utilises the most appropriate resources, including super users, Help Desk, business specialists, etc.
• Explore the critical elements to include for a super user program that meets both immediate and long-term support needs
• Discuss the important, integrated relationship of support with training and documentation
• Examine the use of Service Level Agreements (SLA’s) and Operating Level Agreements (OLA’s) to ensure service delivery that balances resource realities with end user expectations
• Identify the various tasks, roles, responsibilities, skills and competencies necessary to develop and deliver quality support
• Identify widely used support tools to document, track and follow-up on system issues
• Examine options for support delivery, including in-house and outsourced and the related benefits and challenges of each option
• Discuss how the competency center concept can be applied to support
• Identify ways to measure support effectiveness as part of a continuous improvement effort

By attending this full day workshop you will receive best practice ideas, critical success factors, research findings and practical, realistic options and alternatives for providing world-class training and support for your SAP end users. You will leave with checklists, templates, roadmaps, guidelines, examples of actual strategies and project plans, resource estimates, timeline recommendations and lessons learned.


Facilitated by: Doug Whittle - President, Whittle Consulting Group, LLC (USA)