YOUR CONTENT

The content areas for Mastering SAP Plant Maintenance will be uploaded in August 2010.

More than 120 Australian and New Zealand organisations will participate in in-depth research to identify the content areas for this year's program. If you would like to contribute to creating the program by being part of the research please email Steve Morris or contact Steve on:

mobile: +61 403 809 312
landline: +61 2 9955 7400

In the meantime, please take a look at the content areas that our most recent Mastering SAP Plant Maintenance (November 2009) program addressed.

Document Management Systems

Capability and direction of standard SAP for document management; developing a business process; identifying where and how to attach documents in SAP; providing documents at end of work to create a history; available print solution enhancements; third party solutions; understanding the architecture that needs to be in place; printing of docs/ drawings/work packs/manuals; evaluating the whole array of uses; justifying the cost of a bolt-on system; transmitting documents across networks; provide a complete overview of a job, work history, illustrations and a whole array of important information; utilising templates; gathering data on current document categories, uses, criticality and issues; balance between asset-centric and document-centric priorities

Master Data Management

Identifying processes for initial master data creation; centralised vs. distributed data ownership; ensuring quality master data; examining how to administrate mass change; creating accountability and control by electing a master data manager; identifying the tools available and what is standard in SAP; managing large numbers of people creating master data - maintaining consistency; checking/auditing changes; migrating master data into SAP; developing protocols, processes and restricted access around master data management; prototype sessions during the development phase of the project to ensure the business has input; integrated SAP PM/MM master data and content management; introduce data governance, processes and tools for master data at time of creation

Maintenance Planning and Scheduling

Evaluating the various forecasting solutions; evaluating the capability of interfaces to third party tools; features and capabilities of Multi Resource Scheduling (MRS); integration with mobile asset management; building an HR interface for visibility of skills and to make scheduling to the individual possible; utilising an add-on graphical scheduling solution; develop a simple way to match capacity and funding to planned work requirements; using PM long term planning to retain or increase budget funding/revenues; develop level
workload based on work centre or individual capacity; asset strategy and risk management with SAP

Reporting and Analysis

Examining what is available to you in standard reporting in SAP; evaluating the effectiveness of reporting tools and deciding which to use for best output; using reporting requirements to drive system design; examining the capabilities of SAP BI/BW; enlisting graphical presentations for enhanced reporting effectiveness; using the dashboard effectively for report creation; developing systems to report on work order compliance and scheduling compliance; using the portal; KPI reporting; budget and financial reporting; gain constant visibility on the progress and success of maintenance processes; asset management cockpits using SAP BW

Work Clearance Management (WCM)

Capability and application of WCM; ensuring rigorous isolation procedures when maintenance is to be performed; tackle the identification and management of isolations and the work performed under those isolations; management of lockout and tag-out of equipment; performing isolations; integration of electronic signoff; reports - knowing what’s happening easily

Change Management

Embedding change - coaching users to establish practices; management buy-in and drive; generating support for change; involving the users from the development phase to get buyin; combating fear of the unknown and the perception that change will lead to job loss; ensuring everyone is unified to follow the process in the same sustainable manner; understanding how change will be received by different Gen groups - technology leaders and the technology fearful; types of change, management vs. leadership and issues surrounding the "stickiness" of new processes; communities of practice and special interest groups; perseverance to sustain the change; successfully integrating maintenance with supply chain and operations; proven strategies and approaches to improve integration

Utilising the Portal

Establishing what the portal is and the benefits it can provide; what is available as standard and what do you have to build?; identifying how to maximise the speed of the portal; migrating all tasks to the portal to create a one-stop shop; examining the technical and business issues that arise when using the portal; delivering the maintenance viewpoint on portals; utilising portals to raise work requests; explore the possibility of a single user interface into your whole business, with simplification and targeting of the user interaction; utilising the portal to improve the SAP experience and increase user acceptance and uptake; understand how the portal, NetWeaver Business Client (NWBC) and GuiXT can be combined

Training and User Acceptance

Providing basic, core, then one-on-one on the job training; continuous training as users evolve and mature; defining SAP training areas for maintenance to help define target roles; identifying the training tools integrated into SAP; who is responsible for training and what methods should be employed?; transaction vs. process training; displaying patience in training delivery - repetition to embed knowledge; different training for Gen Y and Gen X; user interface GuiXT; NWBC; create the right attitude and keep it interesting and fun; demonstrate the ease of accessing large amounts of information to hook them early; establish a team of super users or coaches that spread the same positive message; use a wide range of interactive multimedia tools to enhance the users learning

Shutdowns, Turnarounds and Outages

Examining the scheduling solutions that are available; evaluating the benefits of the integrated tools - MRS and 3rd party tools; using graphical scheduling tools for managing shutdown projects; understanding the best procedures and tools for planning and scheduling a shutdown for success; communicating with the various stakeholders to understand how their requirements are best met in SAP; create turnaround schedules graphically; using BI to report on shutdown costs; the role of resource forecasting and planning

Mobile Technology

Understanding mobile technology and how it works; the scope of information available on-screen; employing mobile technologies to manage your maintenance; achieving user acceptance; what is physically possible?; utilising barcode technology to tag assets for condition assessment; create tremendous possibilities for integration of SAP into real-time business processes, providing up-to-the-minute updates on work over its lifecycle; placing SAP solutions in the hands of the workforce at the job location; enable business process evolution without redevelopment; PM MAM design and implementation for mobile management of in-field asset inspections, condition and work recording with integration to reporting; business and data collection processes for asset management in harsh environments

Maintenance KPI's

Implementing specific KPI’s for your maintenance processes with SAP; developing custom reports for KPI reporting on maintenance; developing KPI’s that are understood and have meaning; allocation of KPI’s to your scheduling processes; evaluating how data quality impacts KPI’s; implementation of maintenance KPI and costs reporting in BI/Portal; utilising KPI’s to optimise the reliability and overall efficiency of production lines

Rotables and Repairables

Managing rotables and repairables - definition of the processes and a clear application of SAP functionality; managing repair/replace decisions; tracking individual performance and history of plant items; the SAP refurbishment process and its features and capabilities; developing an effective rotables process through good process design, selection of appropriate functionality and effective change management; understanding when to scrap a rotable or repairable item

Budgeting and Cost Management

The process of budgeting in SAP; utilising maintenance plans to develop budgets; understanding the capabilities and limitations of Maintenance Cost Budgeting (MCB); examples of usability and practicality of MCB; cost management in work orders - committed, planned and actual; using BI and the portal to analyse monthly maintenance and shutdown costs; planning future maintenance costs

Implementing SAP PM

Identify implementation tips and tricks; review and select solutions and services from SAP PM partners; make the most out of SAP investment; integrated end-to-end process